Knowledge Base

Backups and restoring your website

We back up your website every day, automatically, and keep 30 days of backups, stored separately from your website.

What is backed upYour website files, database and email
How oftenEvery day
How long we keep them30 days
RestoresFree, whenever you need one
Extra backupsFree, on request, for example before a big change

Ask for a restore

  1. Open a ticket in your account (Support → Tickets), or use live chat.
  2. Say what to restore: the whole website, one page, the database or a mailbox.
  3. Say which day to go back to, for example "before Tuesday afternoon".

A restore puts things back exactly as they were on that day. Changes made after that day are lost, so tell us about anything you want to keep.

It is good practice to keep your own copy of anything you cannot afford to lose. Ask and we will send you a copy of your email at any time, and a full copy of your website once it is yours.

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