Knowledge Base

Setting up email on your computer (Outlook, Apple Mail)

You need your mailbox password and these settings:

SettingValue
Account typeIMAP
UsernameYour full email address, for example [email protected]
PasswordYour mailbox password
Incoming servermail.yourdomain.com, port 993, SSL/TLS
Outgoing server (SMTP)mail.yourdomain.com, port 465, SSL/TLS (or port 587, STARTTLS)
Outgoing server needs a loginYes, the same username and password

Outlook on Windows or Mac

  1. Go to Settings (gear icon) → Accounts → Add account. In older Outlook: File → Add Account.
  2. Type your email address. If Outlook asks, choose IMAP (in older Outlook, click Advanced options → Let me set up my account manually → IMAP).
  3. Enter your password and the incoming and outgoing server settings above.
  4. Click Continue or Connect.

Apple Mail on a Mac

  1. Open Mail and choose Mail → Add Account from the menu bar.
  2. Choose Other Mail Account and click Continue.
  3. Enter your name, email address and password, then click Sign In.
  4. If it asks for more, choose IMAP and enter mail.yourdomain.com as both the incoming and outgoing server.

Gmail on a computer (read your business email inside Gmail)

Gmail no longer collects email from other accounts on a computer, so we suggest webmail, Outlook or Apple Mail on a computer, and the Gmail app on your phone (see Setting up email on your iPhone or Android phone).

Outlook says it cannot find the server? Check that you used your full email address as the username, and that the server is mail.yourdomain.com with your own domain.

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