Knowledge Base

Creating a mailbox

Your plan includes as many mailboxes as you need, such as [email protected] and [email protected]. We create your first mailbox for you during setup, and any others whenever you ask.

Ask us for a new mailbox

  1. Open a ticket in your account (Support → Tickets), or use live chat.
  2. Tell us the address you want, for example [email protected].
  3. We create it and send you its password. Then log in at webmail, or add it to your phone or computer (see the other articles in this section).

Add a mailbox yourself (with your own control panel login)

Once you have your own control panel login (see Your control panel), you can also do it yourself:

  1. Log in to your control panel.
  2. Click Mail at the top.
  3. Click your domain name.
  4. Click Add Mail Account.
  5. In Account, type the part before the @, for example sales.
  6. Type a strong password, or click Generate. Write it down.
  7. Click Save.

The new mailbox works straight away.

Change a mailbox password or delete a mailbox

Ask us, or in your control panel go to Mail, click your domain, then click the mailbox. Change the password and click Save, or use the delete button next to it in the list.

Deleting a mailbox deletes all of its email permanently.

Mailboxes share your plan's 20 GB of storage. Delete old emails with large attachments now and then.

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